VoIP FAQs continued

• What guarantees does NextLevel Internet offer for its VoIP service?
NextLevel Internet has industry leading SLA’s. Our VoICE service is guaranteed to have maximum uptime and minimal latency and jitter issues. Click here to read what some of our customers have had to say about their VoICE service.

• What is the charge for adding a single voice line?
NextLevel Internet knows that your small and medium-sized business needs maximum flexibility when it comes to scaling your operations. You can add a single Enhanced line at any time during your contract for the same low initial rate. Unlike some of our competitors, we will not force you to buy packages of lines you don't need.

• How many DIDs are included?
NextLevel Internet's VoICE service includes one DID per Enhanced line ordered. There are three options geared for maximum flexibility for your small or medium-sized business.

• What are international rates?
NextLevel Internet offers very competitive international rates. Contact one of our Account Executives for specific pricing details.

• How long does porting numbers take?
NextLevel Internet can transfer your existing phone numbers to your new hosted Voice system. Line forwarding typically takes less than an hour, however, it typically takes 3-4 weeks to complete the porting process, depending on how many numbers you have to transfer.

• Can I get new numbers as I need them?
Absolutely. Flexibility is a hallmark of NextLevel Internet's small and medium-sized business VoICE service. We can add additional DIDs at any time.

• What is E.164 Numbering?
E.164 Numbering is the international standard for assigning telephone numbers. Almost all of NextLevel Internet DIDs are E.164-compliant, which means that phone systems anywhere in the world can reach them.